Shipping policy

Shipping Policy

Last updated: 20 August 2026

At M&N Tackle Ltd, we aim to process and dispatch your order as quickly as possible and provide a reliable delivery service.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the M&N Tackle online store.

1. About M&N Tackle Ltd

M&N Tackle Ltd

69 Inglesham Way

Hamworthy

Poole

Dorset

BH15 4PP

United Kingdom

Email: sales@mandntackle.co.uk

2. Order Processing and Dispatch

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

During particularly busy periods, promotional events or periods of unusually high demand, dispatch may take slightly longer.

If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.

3. Delivery Services

We use reputable postal and courier services to deliver orders, including Royal Mail and other delivery providers where appropriate.

The delivery service used may depend on the size, weight, value and destination of your order.

Where tracking is available, tracking information will normally be provided once your order has been dispatched.

Some lower-cost postal services may not include tracking.

4. Estimated Delivery Times

Estimated delivery times are provided as a guide and are not guaranteed unless a specific guaranteed delivery service has been selected and paid for.

For deliveries within the UK, typical delivery times after dispatch are:

Standard UK Delivery: approximately 2–4 working days

Some orders may arrive sooner, while occasional delays can occur.

Delivery times may be longer for remote areas or during periods of disruption.

The dispatch time is separate from the delivery time. For example, an order may take 1–2 working days to be dispatched before the delivery period begins.

5. Delivery Charges

Any delivery charges applicable to your order will be clearly displayed during the checkout process before payment is completed.

Where we offer free delivery, the cost of the applicable standard delivery service is included in the price of the product or order.

Delivery charges may vary depending on the product, order size, weight and destination.

6. Tracking

Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch, as there may be a delay between the parcel leaving us and the carrier's tracking system being updated.

For untracked services, we may not be able to provide live delivery tracking.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

M&N Tackle Ltd cannot accept responsibility for delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at:

sales@mandntackle.co.uk

We will do our best to assist, although we cannot guarantee that an address can be changed after an order has been dispatched.

8. Missed Deliveries

If a delivery cannot be completed because nobody is available to receive it, the delivery provider may leave the parcel in a safe place, leave a card, attempt delivery again or make the parcel available for collection, depending on the service used.

Please follow the instructions provided by the delivery provider.

9. Delayed Deliveries

Although we aim to provide reliable delivery, delays can occasionally occur after an order has been dispatched.

These may be caused by circumstances including:

Postal or courier delays

Severe weather

Strikes or industrial action

Transport disruption

Peak seasonal demand

Incorrect or incomplete delivery information

Other circumstances outside our reasonable control

If your order appears to be delayed, please contact us at sales@mandntackle.co.uk and we will do our best to assist.

10. Orders That Do Not Arrive

If your order has not arrived within a reasonable period after the expected delivery date, please contact us.

Where tracking is available, we will use the tracking information to help investigate the delivery.

For untracked services, we may need to allow an appropriate period for delivery before treating an item as lost in transit.

We will deal with missing orders in accordance with our legal obligations and the applicable delivery service terms.

11. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may ask you to provide photographs of the packaging and the damaged product to help us investigate the matter with the delivery provider.

If the product itself has been damaged, your statutory consumer rights remain unaffected.

12. International Delivery

Where international delivery is available, the destinations, delivery options and applicable charges will be displayed at checkout.

International delivery times are estimates and may vary depending on the destination and local postal or customs processes.

Customers are responsible for complying with any applicable import requirements in their country.

Where applicable, customs duties, import taxes or other charges imposed by the destination country may be payable by the customer.

13. Large or Oversized Items

Certain products, including some fishing rods, luggage or other large items, may require a specialist or oversized delivery service.

Where this applies, the available delivery option and any additional delivery charge will be displayed before checkout is completed.

14. Delivery and Your Consumer Rights

Nothing in this Shipping Policy limits or excludes your statutory rights as a consumer.

If goods are not delivered within the period agreed with you, or within the timeframe required by applicable consumer law, you may have additional rights.

Please refer to our Refund & Returns Policy for information about cancellations, returns and refunds.

15. Contact Us

If you have any questions about delivery or the status of your order, please contact us: